I literally had to call 22 times in a row, just to get in contact with someone since it's difficult to get ahold of staff. Except, they kept sending me to voicemail. Also, I submitted an application for a unit 3 weeks ago, but Maria explained that they have to go through everyone's paperwork. Which, I understand. However, I applied once it was available and still haven't received any follow-ups. When applying for other apartment complexes, I would be notified within a few days. So, this should not be used as an excuse for why it's taking this long.
Do to high demand it is a wait time to get into contact with Venice cove but they definitely respond they are great with following up I suggest that anyone who has questions and concerns leave an email ms Perez definitely helped me out she was a life saver when I was trying to get in contact with someone to get on the waiting list . She helped me become more understanding and I love how she made sure I was acknowledged.
never can get anyone on the phone morning, noon or night it is SO impossible I call almost everyday at all times, i have even came by there on my days off. I've left several messages an nothing. I do understand the phones are crazy but come on. There is NO response what so ever....
If call volume is so high they need to use all that rent money and open a call center. It’s ridiculous how I called 10 times for the last 3 days and still haven’t gotten anyone. Maybe its time for me to move on to other apartments
I have been trying to get in contact with someone in the office for a while now and (no ever answers the phone or returns your call) If this is how they operate then I would hate to see how bad they treat their tenants. SO I GUESS BY THEM NOT ANSWERING THE PHONE IT IS A GOOD SIGN NOT TO MOVE HERE!!!
Fort lauderdale, Florida, 33311
generalsupport@entrata.com